NOT THRILLED WITH YOUR ORDER
If you are not happy with your order, You are welcome to return the item(s) within 90 days of receiving your order. You must ensure the parts are brand new and sealed in their factory packaging as any new return must be in brand new re saleable condition including the manufacture's packaging.
Items that are sent back that are not in this condition would not be accepted as a new return. All new returns will require a RMA for which can be completee below.
NEW PART RETURNS
You may request a refund of your purchase price (excluding any shipping charges paid by Oembimmerparts LLC) if the part:
HOW TO WARRANTY A PART
WHAT PARTS ARE UNDER WARRANTY
All parts are covered by their respective manufacturer's warranties. Warranties are for 2 year or 24,000 miles from the original date of purchase, Oembimmerparts.com, LLC warrants that at the time of shipment the products sold will be free from defects in material and workmanship. Oembimmerparts.com, LLC's maximum liability shall NOT in any case exceed the purchase price (excluding shipping charges) for the products purchased from Oembimmerparts.com, LLC and claimed to be defective.
Oembimmerparts.com, LLC agrees to provide a replacement for, but not pay for any labor that is required to remove or install or supplies which may be used or shipping costs. Oembimmerparts.com, LLC will NOT be liable for any loss, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the products.
This warranty does not under any circumstances extend to any product sold by Oembimmerparts.com, LLC which has been subjected to misuse, neglect, accident, improper installation or use for any purpose other than its intended use. This warranty does NOT extend to or apply to any unit which has been repaired or altered.
DAMAGED OR LOST SHIPMENT
For your protection, please inspect your package before signing for it and have the driver make note of any damage. If your order is damaged during shipping, please immediately notify the shipping carrier & Oembimmerparts.com, LLC so we can promptly file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim with the carrier. Any damage claim made after 15 days of delivery will be on the purchasing party as we will not be responsible for damage claims after 15 days of item being delivered.
Replacement orders shipped prior to completion of the carrier's investigation must be paid for in advance. However, upon completion of the investigation, If lost parts are found and delivered, a refund will be issued once they are returned to us.
If you would rather not pay for a replacement prior to the completion of the investigation, we can delay shipping your no-cost replacement, or issuing a refund, until the investigation is complete (or the parts have been found and returned to us).
SHIPPING AN ITEM BACK
Shipping an item back will be the customers responsibility. The only exception to this is when a part has failed within 30 days of the purchase date and a replacement has been ordered via the website.
Certain types of parts are available in the industry as "remanufactured" (starters, alternators). Cores are the used parts that may be returned for credit when purchasing a remanufactured part. If a core deposit is shown, this charge will be added to your total at the time of sale but is refunded upon the return of your original part.
Credit will be issued for core returns upon receipt, provided that cores are: Returned in the original re manufactures box and are received within 55 days of the original invoice date.